The facilitator collects and organizes information
Facilitator Tip #2: The facilitator collects and organizes information
Collecting and organizing all of the relevant information from an incident is a major part of the facilitator’s role. The information can be collected during a group meeting and it can also be collected by talking with people one-on-one. A meeting is not necessarily required to conduct a through investigation. The facilitator doesn’t have to be the subject matter expert on the issue being investigated. However, the experts and those with first hand information must be included in the
root cause analysis. The word “facilitate” means to make easier. An effective facilitator is the lead documenter and organizer of information as the investigation progresses.